The The Definitive Personal
Assistant and Secretarial Handbook:
A Best Practice Guide for All Secretaries, Pas, Office
Managers and
Executive Assistants
The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all administrative professionals, PAs, secretaries and executive assistants. Written by an award-winning personal assistant, it deals with various aspects of these administrative roles and the skills required by them, including: relationship management, communication, confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization.
